Our extensive farm direct and bulk foods catalog showcases organic, local, and sustainably produced foods which are available to our members at a discount through a pre-order system. By purchasing cooperatively and preordering we are able to pass along excellent value to our members while supporting our local farmers, ranchers and other small scale producers. Welcome to a no-waste, high value, and socially responsible way to shop!

WHO CAN SHOP ONLINE?

Anyone can become a member, and online shopping is a members-only perk.

HOW MUCH DOES IT COST TO JOIN?

The cost of Membership Equity is $150 + $25 admin fee per household. A household is defined as one primary member, his/her spouse or partner, and all their children under the age of 21 living with them.

Limited income households receive a 50% discount on the equity portion and may pay $75 + $25 admin fee. Limited income is defined as households receiving EBT (food stamps), unemployment benefits, living below 120% of federal poverty level, or living on a small, limited income such as Social Security.

ARE THERE ANY OTHER FEES ASSOCIATED WITH SHOPPING ONLINE?

No. In the past, the co-op charged a 12% co-op fee on top of the listed prices in the catalog. The co-op fee will is now included in the cost of the items and will not appear on your invoice as a separate line item. The co-op fee helps us pay for our overhead (staff wages, rent, utilities, insurance, supplies, bank and credit card processing fees, ODA license, OLCC licensing etc).

HOW DO I SHOP ONLINE?

All orders are placed through our catalog and shopping cart, which helps us aggregate all member orders. The online shopping works on a weekly Order Cycle. The catalog is always available for browsing, but the shopping cart only accepts orders during a set time. Orders may be placed Monday-midnight on Friday at midnight for pickup on Tuesday from 4-7 and Wednesday 10-7.

Once the order cycle is closed (after midnight on Friday) late orders may be processed by emailing info@knowthyfood.coop

HOW DO I PAY FOR MY ORDERS?

We accept all major credit cards online. If you want to pay by EBT (food stamps) simply email info@knowthyfood.coop and your order will be processed in the shop.

HOW DO I PICK UP MY ORDERS?

Orders must be picked up at the co-op at 3434 SE Milwaukie Ave between 4 – 7 PM on Tuesday and 10 AM – 7 PM on Wednesday. Go to the member pick up area and a friendly catalog staff member will assist you with your order.

PLEASE NOTE: The pick-up counter is not staffed during other times. If these times do not work for you, you must contact us by phone or email to make an appointment. Our baristas and market clerks are not able to leave their stations and provide the kind of service the dedicated pick-up counter staff provides. To encourage prompt pick-ups, there will be a $5/day storage fee for orders left past regular pick-up times.

ARE THERE OTHER BENEFITS TO BECOMING A MEMBER?

Yes! All members enjoy discounts in our market during pickup hours (Tuesday 4-7 and Wednesday 10-7).  If you forget to order you may still enjoy value shopping during pickup times.

Co-op Member-Owners also enjoy voting rights, and may run for positions on our Board of Directors, as well as participate in our Volunteer Program and earn either food credit or discounts, and earn patronage refunds based on their patronage in the co-op’s retail market and café.

WHAT ELSE SHOULD I BE AWARE OF?

We are a tiny operation and we work very hard to make this way of shopping as pleasant and hassle free as possible while offering excellent value of high quality items, and providing a valuable service to our local farmers, ranchers, and other small scale producers as well.

Due to various factors such as high ordering minimums, different delivery methods, driving distances, order processing times etc we cannot always get every item we offer delivered to our location every week. Perishables, such as fresh produce, dairy and eggs, and many other items are available weekly, but some frozen or dry goods only arrive once or twice a month.

These details should be noted in the product descriptions, so please do read the item descriptions.

For answers to additional questions, please email info@knowthyfood.coop.

THANK YOU FOR YOUR SUPPORT!

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